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BUSINESS SUPPORT
DESIGNED AROUND YOU

Helping small businesses stay organised, look polished, and get things done.

ABOUT ME
SERVICES

What is Leaway?

I offer flexible, hands on support for small business owners, from managing diaries and documents to helping keep day to day operations running smoothly.

Whether you need regular behind the scenes support or help with a one off project, I am here to make things easier, more organised, and less overwhelming, in a way that fits how you work.

Business Support

  • Diary Management
  • Travel Booking & Itineraries
  • Gatekeeping
  • Document Creation & Editing
  • Organising Cloud File Systems
  • Template Creation & Formatting
  • PowerPoint Presentations
  • Ad-hoc Project Support

Marketing Support

  • Social Media Support
  • Social Media Management
  • Newsletter Campaigns
  • Promotional Material

Design Support

  • Social Media Graphics
  • Business Card Creation
  • Email Signature Design
  • Basic Logo Creation
  • Case Study Creation
  • Graphic Design Support

Communication SUpport

  • Email Management
  • Proposal & Contract Preperation
  • Personal Arrangements
  • Client Management
  • Customer Service Support
  • Event Invitation & Management

business support

Business support is about keeping the day to day running smoothly. The organisation coordination, and admin that sit behind your business and take up time.
I support the practical side of your business, helping manage the detail, keep things organised, and ensure everything continues to move forward. Working as an extension of your business, I step in where support is needed, adapting as demands shift.
When the day to day is handled, your business feels calmer, more organised and easier to lead.
Business support is about keeping the day to day running smoothly. The organisation coordination, and admin that sit behind your business and take up time.
I support the practical side of your business, helping manage the detail, keep things organised, and ensure everything continues to move forward. Working as an extension of your business, I step in where support is needed, adapting as demands shift.
When the day to day is handled, your business feels calmer, more organised and easier to lead.

design support

First impressions are often formed before a conversation even begins. The documents you share, the presentations you send, and the materials you use all shape how your business is perceived.
Design support focuses on creating consistency, clarity, and professionalism across your business. From refining documents to aligning templates and presentations, I help ensure everything looks polished and cohesive.
When your materials feel consistent and well presented, your business appears more credible, capable, and ready for growth.
First impressions are often formed before a conversation even begins. The documents you share, the presentations you send, and the materials you use all shape how your business is perceived.
Design support focuses on creating consistency, clarity, and professionalism across your business. From refining documents to aligning templates and presentations, I help ensure everything looks polished and cohesive.
When your materials feel consistent and well presented, your business appears more credible, capable, and ready for growth.

marketing support

Marketing often slips down the priority list when you are busy running a business. Yet consistent visibility plays a big role in building trust, attracting new opportunities, and maintaining momentum.
I provide practical marketing support to help keep things moving. From maintaining consistency across your channels to supporting campaigns and keeping content flowing, I help ensure your marketing stays visible and aligned with your business.
It is about steady, reliable support that keeps your marketing active, without the pressure of managing it all yourself.
Marketing often slips down the priority list when you are busy running a business. Yet consistent visibility plays a big role in building trust, attracting new opportunities, and maintaining momentum.
I provide practical marketing support to help keep things moving. From maintaining consistency across your channels to supporting campaigns and keeping content flowing, I help ensure your marketing stays visible and aligned with your business.
It is about steady, reliable support that keeps your marketing active, without the pressure of managing it all yourself.

communication support

Customer experience sits at the heart of what I do. It is where I started and it continues to shape how I support every business I work with. Every email, update, and interaction plays a part in how your business is perceived.

I support day to day communication, from managing inboxes and handling customer enquiries to shaping clear, professional messaging across your business. I work as an extension of your team, treating your customers as if they were my own.

Strong communication builds trust and trust keeps customers coming back.

Customer service is at the core of what I do. It is where I started, and it remains one of my strongest values. I genuinely believe that the end-to-end customer experience should be excellent, because every email, every update, and every interaction shapes how your business is remembered.

Communication support is about protecting and strengthening that experience. I draft and manage correspondence, support stakeholder communication, help structure internal messaging, and ensure clarity in external interactions. I treat your customers as if they were my own and actively look for ways to improve the experience wherever possible. Strong communication builds trust, and trust builds long-term relationships. Every customer should feel like they are number one that is what keeps them coming back and encourages them to spread the word.

I am

hands-on support for small business owners who want less admin and more headspace.

I love

bringing calm and organisation behind the scenes.

 

Let me support both you and your business

I am Leanne, founder of Leaway.

My career started in business administration at 17, before naturally progressing into PA, Executive Assistant and operations roles. Over time, I realised what I enjoy most is working closely with businesses, helping bring organisation, structure and calm to busy teams.

Launching Leaway allowed me to take that experience and work more closely with business owners, becoming a trusted support behind the scenes as their businesses grow.

As Leaway has grown, so has the support I provide. I now work alongside Lauren, who supports me behind the scenes and helps ensure clients continue to receive the same calm, reliable and flexible support Leaway is known for.

I remain your main point of contact, but having additional support allows me to be more responsive, increase capacity when needed, and continue delivering a personal, hands on service as my clients grow.

One of the unexpected highlights of running Leaway has been meeting other business owners through local networking. Many of those connections have grown into valued clients, collaborators, and long term relationships.

Outside of work, I enjoy spending time with my family, getting outdoors for a good hike, and whenever I can, enjoying live music.

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Why Choose Leaway?

No agency

Work directly with me, not through layers of account managers or handovers. I take the time to understand your business properly, providing consistent, personal support that feels like a natural extension of your team.

Flexible Support

Support that adapts to your business as things change. Whether you need regular help, additional support during busy periods, or cover throughout the year, Leaway flexes around your needs.

Cost Effective

Gain experienced business support without the commitment of hiring. No overheads, no complications, just reliable support that helps you move forward with confidence.

Increased Efficiency

I help bring structure and organisation to your day to day, smoothing processes and reducing admin so you can focus on running and growing your business.

Case studies

Embedded Support Through Collaboration

Over the past 12 months, Leaway has supported Fuzzy Logic with flexible, embedded support across creative and client facing work. What began as design support naturally evolved into a broader role, becoming an integrated part of the team as business needs developed.

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Operational Support for a Growing Heating Business

Initially engaged for short term project support, Leaway quickly identified wider operational pressures caused by growth and limited admin capacity. Support evolved to help bring structure, organisation, and day to day operational relief.

Read More

Long-Term Support Built on Trust

Leaway supports a senior professional in a PA and EA capacity, managing inbox and diary activity while acting as a trusted extension of their working day. The relationship began prior to Leaway and continued through the business, reflecting long term trust and consistent support.

Read More

TESTIMONIALS

"Leanne's positive attitude & unwavering commitment to excellence make her a joy to work with. I wholeheartedly recommend Leanne to anyone seeing a top-tier individual who truly goes above and beyond."

Indira Riguero
Insurance Professional

"Leanne is one of a kind. I can’t put into words what it feels like to finally have someone I can 100% rely on, who’s pro-active, has high attention to detail and process driven. I don’t know where we would be without Leanne, she has helped revolutionise our business."

Sam Fuszard
Creative Director, Fuzzy Logic

"We discussed my workflow and systems, Leanne gave me an honest and friendly opinion whilst bringing the professional experience to an area that I was lacking in! Leanne also carried out a project for me relating to email and branding. Communication was spot on and I was very happy with the outcome."

Andy Thompson
Business Owner, Mote Security

"I started working with Leanne latter part of 2024 when I reached out needing support in my business. Little did I know how invaluable she would turn out to be. Her ability to calm my crazy is a gift. Nothing is too much trouble and her proactive approach was just what I needed and I now simply couldn't do without. She is far more than a PA with her ability to turn her hand to any task you give her. I couldn't recommend her enough, she is an invaluable member of my team. "

Julie McLeish
Director, McLeish Consultancy

"Highly recommend Leanne, her attention to detail is second to none. She is very good at listening to your ideas and putting a clear plan into action of what to do. 
We wanted to design a case study template to use and were also stuck on the best way of writing the content. Leanne was able to advise on the right questions to ask to get the best response. 
Our case studies look great and will certainly be working with you again! "

Philip Rogers
Director, PDR IT Solutions

"Leanne was terrific, she helped me get things up and running. Always extremely professional and amazing with client communication. I would recommend Leanne and Leaway to other businesses. "

Dan Hulbert
Business Owner
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FREQUENTLY ASKED QUESTIONS

What services do you offer?

Leaway provides flexible business support designed around what your business needs most. This can include diary and inbox management, customer communication, document preparation, operational support and ad hoc project support.

Rather than working from a fixed list of services, I work alongside you to support where it has the biggest impact, whether that is day to day support, periods of growth, or extra help during busy times.

Are your services remote, or do you provide in person support?

Support can be delivered remotely, in person, or a blend of both. I work closely with many Kent based clients on site, operating as an extension of their team and adapting support to fit how the business runs day to day.

Absolutely. Many clients know they need support but are not sure where to begin.

I’m not sure what to delegate or how to get started – can you help?

We start with a conversation to understand your workload, priorities, and pressure points. From there, I help identify what can be delegated and agree a clear starting point. Support then evolves naturally as your needs change.

Getting started is simple, with access to your systems allowing me to work seamlessly alongside you.

What industries do you have experience working with?

With over 20 years’ experience, I have supported clients across a range of industries including construction and building trades, financial services and insurance, creative businesses and health and safety.

I am adaptable and enjoy working with businesses at different stages of their journey and across a variety of sectors.

How do you ensure confidentiality?

Confidentiality and trust are fundamental to my work. I handle all information securely and discreetly, following strict privacy practices at all times. I am ICO registered and hold professional indemnity insurance for added peace of mind.

Do you offer ongoing support or project based work?
Both. I work with clients on an ongoing monthly retainer basis or on specific projects, depending on what is needed. Retainer support is flexible and can be increased or reduced with one month’s notice.
What are your rates?

Rates depend on the type and level of support required. I offer ad hoc hourly support as well as flexible monthly retainer options. Following an initial conversation, I will recommend the most suitable approach based on your needs.

How do you manage urgent or time sensitive tasks?

Clear communication is key. I prioritise urgent tasks and manage workloads carefully to ensure deadlines are met without compromising quality. To support this, clients simply flag time sensitive requests so priorities can be aligned.